terms of service

1. Overview

1. These terms and conditions (the “Terms”) apply to the website located at www.caninepantry.com and all associated sites (collectively, the “Site”) operated by Canine Pantry (“Canine Pantry”, “we”, "our" or “us”).

1.2 By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").


1.3 By using our Site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.


1.4 We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.


1.5 If you have any questions about the Terms, please contact us directly at caninepantry@gmail.com.

2. Products and Services

2.1 Our products are made of fresh ingredients and our products are preservative free. Hence, they should be stored frozen upon delivery. 


2.2 We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.


2.3 We reserve the right to discontinue any product at any time. 

2.4 If we are unable to accept your order, we will inform you of this and may not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for. 

2.5 Please let us know if your pet has any allergies and we will make adjustments to ensure that the products you order do not contain any relevant ingredients. We cannot be held responsible for any allergic reaction your pet may have or any adverse consequences resulting from an allergy which you have not disclosed to us.

3. Payment

3.1 The price for our Products on the Site are in Singapore dollars.

3.2 The Site uses third parties to process payments,"Stripe". Our third-party payment processor accept payments through various credit cards, including Visa, MasterCard, American Express as detailed on the applicable payment screen.


3.3 When you place an order, you agree and accept that your credit card/debit card information will be collected, processed, and kept by a third-party payment service provider subject to its terms and conditions.

4. Delivery

4.1 Please ensure that your delivery address provided is accurate. In the event where an incorrect delivery address is provided, your delivery may be delayed.


4.2 Our delivery hours are from 12PM to 6PM. Please ensure that there is someone home to receive your order. An additional cost of $10 may be charged if we fail to deliver your order for any reason. 

4.3 From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper handling, preparation, storage, use and consumption of the Products following delivery.

5. Returns and Refunds

5.1 We do not accept returns of perishable Products ("Fresh Meals") or opened items.


5.2 Return or refund requests on non-perishable, unopened items must be made within 7 days upon receiving your order and it must include all original packaging. 


5.3 Refunds will be issued in the form of the original payment.


5.4 If you purchased the Product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.


5.5 We do not refund any delivery / shipping fees.

6. Personal Information

6.1 We will only use your personal information as set out in our Privacy Policy.

7. Errors and Inaccuracies

7.1 There may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions and offers.


7.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

7.3 The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate and complete sources of information. Any reliance on the material on this site is at your own risk.

8. Third-Party Links

8.1 There may be certain content, products and services available via our Site that may include materials from third-parties.


8.2 These third-party websites are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.